Return and Exchange policy

Items can be returned or exchanged within ten business days of delivery of the product to the address provided in the purchase form. If you wish to make an exchange or return, please notify us at info@matyox.net before the ten-day period expires.   

Returns apply as follows:

  1. Cash refunds and / or wire transfers apply only in cases of warranty for manufacturing defects.
  2. Product exchange (subject to inventory availability at the time of exchange): Exchanges can only be made for products with a value equal to or less than the original; the difference, if applicable, will be delivered in a coupon for a new purchase.
  3. In case a product is out of stock, the value of the item will be delivered in a coupon for a new purchase. This coupon will be valid for a period of three months from the date of issue.
  4. Items purchased at a discount or promotion do not apply for exchanges and / or returns.

 

Product conditions to apply exchange or return:

 

The product must be returned in perfect saleable conditions, with the original tags and without traces of having been used or altered.

The return of the product will be handled by courier collection service to the shipping address. The date of the parcel collection will be notified by e-mail.  Please note that you must use packaging that preserves the conditions of the product. Upon reception of the item, a company representative will contact you to confirm the physical receipt and acceptance of the product and carry out the following steps. Exchanges will be dispatched approximately three business days after completing all administrative requirements. Coupons for a new purchase will be issued within approximately 48 hours after the completion of the administrative procedures.

Arte-Sano Típico, S.A. will cover the shipping costs for any exchange and / or return that is required due to manufacturing defects.

Items can be returned or exchanged within ten business days of delivery of the product to the address provided in the purchase form. If you wish to make an exchange or return, please notify us at info@matyox.net before the ten-day period expires.   

Returns apply as follows:

  1. Cash refunds and / or wire transfers apply only in cases of warranty for manufacturing defects.
  2. Product exchange (subject to inventory availability at the time of exchange): Exchanges can only be made for products with a value equal to or less than the original; the difference, if applicable, will be delivered in a coupon for a new purchase.
  3. In case a product is out of stock, the value of the item will be delivered in a coupon for a new purchase. This coupon will be valid for a period of three months from the date of issue.
  4. Items purchased at a discount or promotion do not apply for exchanges and / or returns.

Product conditions to apply exchange or return:

The product must be returned in perfect saleable conditions, with the original tags and without traces of having been used or altered.

 

The return of the product will be handled by courier collection service to the shipping address. The date of the parcel collection will be notified by e-mail.  Please note that you must use packaging that preserves the conditions of the product. Upon reception of the item, a company representative will contact you to confirm the physical receipt and acceptance of the product and carry out the following steps. Exchanges will be dispatched approximately three business days after completing all administrative requirements. Coupons for a new purchase will be issued within approximately 48 hours after the completion of the administrative procedures.

 

Arte-Sano Típico, S.A. will cover the shipping costs for any exchange and / or return that is required due to manufacturing defects.